インターネットを通じて簡単に様々なものを予約したり出来ます。
しかしその裏側には、前日・当日キャンセルや無断キャンセルが数多く存在しているんです。
ネイルサロンも被害を受けている1つです。
100%キャンセルを防ぐことは難しいですが、できるだけキャンセルはなくしたいものですよね。
悪質・無断などのキャンセルの場合に請求する事ができるサービスについてご紹介していきます。
ネイルサロンのキャンセル料の相場は低め？
キャンセル料とは予約をキャンセルした場合に発生する費用・手数料を指しています。
まずキャンセル料を取るためにはキャンセルポリシーが必要になり、消費者法第9条で上限額が定められているなどの決まっているんです。
キャンセル料の相場は予約していたサービスの20%～50%程です。
パーセンテージはキャンセルする時期によって変化しサロン毎で異なってきます。
キャンセル料を払わないいけない？
そもそも、「予約」＝「契約」と法的には捉えることが出来ます。
難しい言葉で言えば、「債務不履行の場合損害賠償が発生」する契約なんです。
「施術しにこないと損害賠償が発生する」という約束で民法415条に載っています。
また、キャンセルポリシーにキャンセル期限と料金などのキャンセルしたときのルールや注意事項を事前に同意してもらうことで、これも契約になるんです。
つまり、キャンセル料はぜーーーったい払わないといけません。
支払い方法はホットペッパービューティーの場合
・予約時のクレジットカードから引き落とし
・次回の来店時に精算
・口座振込
の3種類ほどに分けられます。
神様的存在！キャンセル料回収業者の紹介！
せっかく準備していたのにも関わらず、無断キャンセルされて、しかもキャンセル料も回収できていない。。というネイルサロンの方いませんか？
払ってほしいけど、法的措置で損害賠償請求するなんて手間も費用もかかるし、サロンのイメージも悪くなるかもしれないと思っていることでしょう。
キャンセル料は業者に依頼すれば良いんです！
気軽に登録できる！ノーキャンドットコム
ノーキャンドットコムは弁護士が運営するキャンセル料回収代行サービスです。
飲食・宿泊だけでなく、美容業界などのあらゆる業種・業界に対応しており、キャンセル料が発生した場合に申し込みを行うだけで、代行で回収を行ってくれます。
料金も固定ではなく、回収金額の33%が手数料です。
会員登録料や着手料などもないので、気軽に申し込めますね！
選べるプラン！ドタキャンバスターズ
ドタキャンバスターズは阪神総合法律事務所が運営するキャンセル料回収代行サービスになります。
大阪に拠点があり、関西圏の方は利用しやすい回収代行サービスです。
こちらはプランが2種類あり
・「有料プラン」月額980円、回収報酬20%
・「ライトプラン」月額390円、回収報酬30%
になっています。
1から教えてくれる！キャンセル料回収代行サービス
キャンセル料回収代行サービスは法律事務所フードロイヤーズが運営する回収代行サービスです。
こちらも、宿泊や飲食、サロンのキャンセルに対応しており、日本全国どこでも申し込みすることが出来ます。
キャンセルポリシーの作成相談も行えて、申し込み・着手金は無料、回収報酬は30%となっていて、かなりお得です！
無断キャンセルの保証もある！ドタトク
ドタトクは予約・無断キャンセル督促サービスを行っている株式会社SECUREDが運営するサービスです。
業界は幅広く対応しており、事業形態問わず加入することが出来ます。
WebやFax、電話、SNSなどの予約でもキャンセルポリシーがあれば対応してくれます。
予約キャンセル督促だけでなく、無断キャンセル保証サービスも行っており、安心して加入することができますね！
最後に キャンセル料を諦めず回収しましょう！
無断・予約キャンセルで施術しない時間が生まれ、悲しくなるだけでなく、売上も増えずマイナスなことだらけですよね。
せめて、キャンセル料だけでも回収できると悲しい気持ちも少しはマシになるかと思います。
回収代行サービスを利用して、評判が悪くなるのではないかと思いなかなか1歩が踏み出せないという方もいるでしょう。
しかし、きちんと回収することで、より良いお客さんを選別できサロンにとってはプラスになります。
ですので、仕方ないで終わるのではなく、キャンセル料を回収しより良いネイルサロンを目指してください！！！
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